‭215-518-2425‬ janet@hospitality-gal.com

Customer Centricity Drives the Bottom Line

Building a customer-driven culture puts an organization ahead of the pack.


Research has found that customer-centric companies are 60% more profitable compared to companies that are not focused on the customer.

Customer Experience Design & Management

The rules of competition are changing. 
By 2020 customer experience is expected to overtake price and product as the key differentiator between brands.

Executives understand that customer experience is a competitive differentiator. Yet research reveals a significant disconnect between the experience companies think they’re delivering and the experience customers actually have.  We help our clients close that gap.

Leadership Development

What’s the difference between a good leader and great one?  Their ability to coach.

Organizations today strive to develop leaders who are effective coaches, and build a coaching culture that forges a pipeline of new, innovative leaders.

Sales Coaching

Every top performing athlete has a coach.  Why should sales be any different?

Our sales coaching has been shown to be the difference between knowing significant growth is possible and actually achieving it.  With a keen understanding of the link between strategic sales development and business growth, we teach the building blocks needed for sales success and continuous improvement.


Work with impact. Transformation delivered.

How strong is the link between customer experience and business growth?
Research has found that improving customer experience translates directly into millions of dollars in incremental revenue